Information For Tenants

Safety

Emergency procedures

You must be ready in the occurrence of an emergency for instance a fire. Arrange your means of escape and agree an assembly point with your fellow tenants. Should the alarms activate, at all times believe that there is a fire, leave the house as well as phone the fire service.

Smoke alarms/heat detector

There's a heat detector in the kitchen in addition to smoke alarms at a variety of additional positions right through the building. These are all interconnected as well as being lifesavers. Please by no means obscure the detectors and also check them no less than once every seven days by pushing the button on every detector. The alarm will ring out from every one of the detectors simultaneously. Should the tests uncover any faults, call me right away. The heat detector will ring out at 57ºC. In ordinary use, the detectors will display a green light as well as the red light flashing once a minute and they'll be silent. Should they begin occasionally beeping, or else a permanent red light displays, get in touch with your landlord right away since this signifies a defect.

If the alarm bell rings out, always presume that there's a fire and leave the house.

Fire blanket & Fire Extinguisher (where supplied)

The fire blanket and extinguisher must at all times be kept in the kitchen. Study the directions on every one so that you're comfortable with how they ought to be used. Please inform your landlord at once if either one are used because they are intended for single use only and will have to to be replaced. From time to time, ensure that the indicator on the fire extinguisher is at the centre part.

Don't make use of stove-top deep fat fryers. 70% of every deadly building fire begin because of chip pan fires. Should you wish to deep fry, please purchase an electric fryer.

No Smoking

Smoking isn’t allowed inside the building, as well as your individual bedrooms.

Water

Please ensure you're aware of the position of the inner stopcock used for the water. If in doubt, referrence to the Accommodation Instruction book or else phone your landlord.

Electricity

Please make certain you're aware of the position of the electric meter in addition to trip switches. If in doubt, referrence to the Accommodation Instruction book or else telephone your landlord.

Gas

Please ensure you're aware of the position of the gas meter as well as the gas isolator valve. If in doubt, referrence to the Accommodation Instruction book otherwise phone your landlord.

Should you detect gas either in the building or outside, there may possibly be a gas leak. Get in touch with Transco right away and they'll send out an engineer immediately to test for a leakage. The phone number is 0800 111 999.

Boiler

If you're uncertain regarding the use of the boiler, call your landlord who'll provide you complete directions.

The hot water system and central heating inside the building is on a service contract with British Gas. This covers all faults that might happen for the period of your tenancy in the building. In the event of a problem, please phone British Gas on 0845 9500400 and be ready to provide the complete address with postcode. The contract is under the name of English Homes Group. An engineer will typically be there inside 24 hours depending upon their workload. On the other hand}, get in touch with your landlord who'll advise you further.

Windows & Doors

For your individual protection and the safety of your possessions, at all times lock the exterior door of the building whether you're entering or leaving the building.

Be careful of leaving windows ajar if you leave the building. It'll be a temptation to burglars if you do so.

Care of the House and Garden

Garden

The garden will be maintained by us. We'll mow the lawn as well as look after hedges and borders. You must assist to keep the neighbourhood tidy by picking up litter plus additional rubbish that might be in the garden.

Kitchen

Please don't place hot pots, pans or ovenware directly on top of the kitchen work tops otherwise they're likely to suffer burn damage. Use the hot plate stands provided.

Walls

Please don't use sellotape to put up posters on walls. Sellotape will without doubt cause considerable damage to the walls. BluTac is the better solution, although you ought to be aware of the fact that it can also cause wall damage in the manner of oily markings in addition to damaged decor. Keep in mind, you're liable for the cost of putting right all damage when your tenancy ends.

Clothes Ironing

Please don't iron clothing directly on top of the flooring. You'll damage the flooring and also be responsible for its replacement. Use the ironing board supplied.

Inventory

If you damage any of the inventory items in the building, please substitute on a like for like basis i.e. design, colour and quality.

Bathroom

After you have used the bathroom, please make sure that you open a window to supply sufficient ventilation. If you don't do this, the build up of dampness will rapidly result in the development of mould on the walls and ceiling.

Cleaning

The accommodation will be presented to you in a professionally clean condition. In order to prevent the building deteriorating throughout your tenancy, it's essential that you clean on a regular basis.

The kitchen and bathroom will need to be cleaned carefully weekly in order to keep them in a decent condition. While cleaning the kitchen, keep in mind to clean the oven as grease will increase over time become extremely hard to shift. Toilets must be treated with bleach every seven days in order to keep them from staining.

The carpeting will have to to be vacuumed every seven days plus floors cleaned. Dustpan & brush, Vacuum, broom and mop & bucket, are supplied to help you with the job of cleaning.

If you don't clean, grime builds up and becomes tricky if not impossible to move}. The accommodation must be returned at the conclusion of your stay in the equivalent clean state as it was presented to you otherwise you'll be responsible for the cost concerned in bringing it to that standard.

Rubbish Collection

Rubbish

Collection of rubbish is on a weekly basis; every other week for recyclable plus household rubbish.

The rubbish collectors will empty the dustbin only if you position it at the chosen collection spot outside the front of house. The dustbin cover should be closed. Loose bags of domestic rubbish won't be collected. Please speak to your landlord if in doubt.

Use the see-through sacks meant for recyclable rubbish making sure you just place recyclable materials into the see-through sacks.

It's better to place the rubbish out the evening prior to the collection date in order to make sure that you don't miss the collection.

Please make certain you're informed of the collection dates, if in doubt phone Canterbury City Council on 01227 862000

Faults and Problems in the house

Tell us about any faults & problems. We want to keep the building in a decent condition for your use and therefore it's crucial that all issues are reported, whether your responsibility or not. Be conscious that a minor issue at the moment might be a major issue within a few days - report it to your landlord straight away.